At SeedSilk, accessible from [ seedsilk.com ], one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SeedSilk and how we use it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or subscribe to our newsletter. This includes:

  • Personal Data: Name, email address, phone number, and shipping/billing address.
  • Payment Data: All payments are processed through secure third-party payment gateways (like Razorpay, PayU, etc.). We do not store your credit card or bank details on our servers.
  • Log Files: Like most websites, we collect IP addresses, browser type, ISP, and date/time stamps to analyze trends and administer the site.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and deliver your orders efficiently.
  • To communicate with you regarding your order status or customer support.
  • To send you promotional emails or SMS about new products and offers (only if you opt-in).
  • To improve our website functionality and user experience.

3. Data Protection (Indian Law Compliance)

In accordance with the Digital Personal Data Protection (DPDP) Act of India:

  • Consent: We only collect data with your explicit consent.
  • Purpose Limitation: We use your data only for the reasons mentioned above.
  • Data Security: We implement industry-standard security measures (SSL Encryption) to protect your personal information from unauthorized access.

4. Cookies and Web Beacons

SeedSilk uses ‘cookies’ to store information including visitors’ preferences and the pages on the website that the visitor accessed. This helps us optimize the user experience by customizing our web page content.

5. Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers (like shipping partners or payment gateways) for more detailed information.

6. Your Privacy Rights

Under Indian laws, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate data.
  • Request the deletion of your data (Right to be Forgotten), subject to legal or contractual obligations (e.g., for tax or audit purposes).

7. Children’s Information

SeedSilk does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best to promptly remove such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes.

9. Contact Us / Grievance Officer

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Grievance Officer: